Q. When
will you ship my tapes or DVDs?
|
A.
Allow 3-5 business days to receive your order. Orders will
be ready to ship within 3 business days after receipt of order.
We ship Monday thru Friday. Cut-off times for UPS are at 2
o'clock each day. Overnight delivery does not guarantee next
day delivery. |
| Q.
I'm having trouble completing my order. |
A.
If you
are on a Windows PC, you will need to have 'cookies' turned
on (Privacy set to medium). You can reset the Privacy setting
after you place your order. If you are using a Mac, only later
operating systems are compatible. Some firewalls prevent completion
of the order as well. |
| Q.
Can we pick up the tapes at your location? |
A.
Yes, however, we are a Dallas based company. |
Q.
If I order
on the weekend, when will my tapes/DVDs ship?
|
A.
Your order will ship no later than Wednesday of the following
week. |
| Q.
Is UPS
RED shipping necessary? |
A.
Not really.
We regularly receive 1 to 2 day shipping into Houston. Save
your money unless it's just an emergency.
|
| Q.
Can
you ship to my apartment? |
A.
Yes, however,
some have been refused because you are not there to sign.
You might consider using your apartment office address instead.
|
| Q.
What is
your return policy? |
A.
Our policy mirrors that of the University of Houston. Each
student has 12 days from the start of class to return for
a full refund minus any shipping charges. |
Q.
Do
you buy back courses at the end of the Semester?
|
A.
No. |
|
Q.
I have
purchased a used set of tapes/DVDs and some are missing
or blank. Can I purchase those missing tapes/DVDs?
|
A.
Yes. Individual
DVD's are $8.29 and VHS tapes are $6.65 each, plus applicable
shipping charge, and can be ordered thru customer service
at (800) 880-9400 ext. 240. |
| Q.
I
received a blank tape/DVD. What do I do? |
A.
Call
Customer Service (800) 880-9400 ext. 240 |
|
Q.
My
DVD doesn't work in my DVD player. What do I do?
|
A.
Call Customer
Service (800) 880-9400 ext 240. We use DVDs that will play
in laptops. Some DVD players are too old to accept the newer
version of DVD. |
|
Q. I received damaged
tapes/DVDs. What do I do? |
A.
Call Customer
Service (800) 880-9400 ext 240 immediately. We will replace
only those tapes/disc that are damaged. |
| Q.
How
do I know if my order has been received? |
A.
Our system
will automatically send you an order confirmation via email. |
| Q.
How
do I know when my order has shipped? |
A.
Our system
will automatically send you a shipping confirmation via email. |
| Q.
The
course I want is not listed on your website? |
A.
Call ECI
Video at (800) 880-9400, ext. 276 and see if they can help. |
| Q.
Can
these courses be found at the campus library? |
A.
Yes, however,
they cannot be checked out and must be viewed in the library. |
| Q.
Can
I make payment with a check? |
A.
Yes. Your
shipment will be held until the check clears. |
